The Freedom of the Mobile Support Application
Marc Rosenbaum, Professional Services Manager at Pyxis Mobile submitted the following post from his mobile device:
Dennisport, MA
I blog to you from my beach chair on Cape Cod, Massachusetts. The air is crystal-clear and holding steady at 80 degrees. The light breeze is just enough to keep the sand around me from getting too hot.
Sorry, I don’t mean to rub it in. I hope the view of the parking lot is nice from your cube.
As I wrap up my vacation here on the beach, I realize that I am fortunate to have a pretty powerful tool at my fingertips.
You see, one of the things that makes the post-vacation return to the office difficult is knowing that I have a week’s worth of emails, phone calls, and customer correspondences on which to catch up. I'm sure that anyone reading this knows the value that a mobile device can add when you want to check in or need to address an urgent issue. But I am fortunate enough to have an additional tool that gives a 360-degree view of what my team has been up to in my absence: I'm armed with a custom-configured mobile application. Read more after the jump >>>
Before I left the office, I grabbed a beta release of Pyxis Mobile 6.1 and configured an app that is designed just for me. Call me selfish. Call me self-gratifying. Call me whatever you want, but I’m the guy on the beach who knows exactly how busy his team has (or hasn’t) been since he’s been out.
I designed the Pyxis Mobile Support 6.1 app to give me real-time access to:
- All Incidents, Customers, and Contacts on the Pyxis Mobile Customer Support website.
- Pyxis’ internal bug-tracking system, so I can see any defects logged by our QA team or enhancement requests logged by customers.
- My team’s timesheets and reports of time logged per project, per team member, per quarter.
- A personalized Dashboard with a summary of the really important stuff.
- Pyxis Mobile in the news, team performance graphs, and other Pyxis-related info.
I also played around with some of the upcoming 6.1 features, so my app includes some nice UI effects including a graphical navigation bar, exploding rows, and a bunch of new graphics. So the thing looks pretty shweeet.
Having this information in the palm of my hand makes me feel in touch with my team and Pyxis Mobile’s customers while still being able to enjoy my vacation, the beach, and my family. It literally takes 10 minutes to catch up on an entire day, which leaves the rest of the day open for applying SPF 50 to my pale skin and building sand castles with my two-year-old.
Here’s a quick shot of my Dashboard:
Here is one of the graphs I use – this one shows a breakout of open issues by customer support team member.
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